Delete your account

How to request deletion

1. Identify your account.Include your registered email address and business name, if applicable. Include your Artidium User ID if available. Send from your registered email if possible. If you cannot access it, explain this so we can arrange alternative verification.
2. Verify your request.We may ask for information to confirm your identity and authority over business records. Never send passwords, staff PINs or full payment card details.
3. Receive confirmation.After verification, we process deletion subject to the exceptions below. We will tell you the expected completion timeframe and confirm the outcome. Contact support for an update.

Save or export any records you need before requesting deletion. Deletion is intended to be permanent, and deleted records may no longer be recoverable.

What is deleted

Subject to verification, your authority over the data and retention exceptions, deletion covers:

• Your account profile, name, email, Firebase Authentication account / UID and Artidium User ID.
• Associated cloud business information, products, categories, prices and inventory.
• Associated cloud customers, suppliers and employees/staff, including staff access information and PIN records.
• Associated cloud sales and transactions, expenses, refunds, cash-up/till information and reports.
• Account-linked subscription/trial and diagnostic information held by Artidium where no retention requirement applies.

Deleting a staff account does not authorise deletion of the business owner's account or another business's records. We clarify shared-record limitations before processing your request.

What may be retained

Certain records may need to be retained where legally or security required, including limited information for accounting obligations, fraud prevention, security investigations or resolving disputes. We retain only what is necessary and explain the relevant categories, reasons and expected retention periods when responding to your request.

Backup copies, where present, may remain until removed through the backup lifecycle and are not used for normal business operations. Records independently held by Google Play or other providers are governed by their policies and are not deleted by Artidium.

Local device data

Some POS data is stored locally. Cloud deletion does not automatically erase data on your device, other devices, exports or shared copies. After saving records you need, clear Artidium POS app storage in Android settings or uninstall the app, and remove exports and backups you control. Android menu names vary by device.

Google Play subscriptions

Deleting an account does not automatically cancel a Google Play subscription. Cancel separately in Google Play under Payments & subscriptions > Subscriptions > Artidium POS, or visit Google Play subscriptions.

Subscription cancellation or expiry does not automatically delete business data. You can request deletion whether or not your subscription is active.

Need help?

Contact Artidium at support@artidium.com. Read our Privacy Policy for more about how data is handled.